LIGHT HOSTING TERMS OF SERVICE

Parties and Definitions
This agreement is concluded on the terms set out below between Light Hosting (hereinafter the “Service Provider” or the “Company”) and the natural or legal person who approves this agreement online or receives services on the Service Provider’s infrastructure (hereinafter the “Customer” or “User”).

1. Subject of the Agreement

This agreement governs the sale and use of the shared hosting, virtual server (VDS/VPS), nested server rental, dedicated server rental, colocation, domain registration, SSL certificate, control panel licence and other internet infrastructure services offered by the Service Provider, together with the parties’ rights and obligations and the limits of compliance with BTK and KVKK legislation.

2. Scope of Services and Server Locations

2.1. The Service Provider is obliged to deliver the service in line with the package details, features and periods selected by the Customer when ordering.
2.2. Depending on the package, the data centre locations where services are provided may be within the Republic of Turkey or within the country where the hosting data centre is located (such as the Federal Republic of Germany). The Customer accepts being subject to the technical conditions of the location chosen when ordering.

3. Turkish Law, BTK Compliance and Customer Obligations

3.1. Hosting provider notice: the Service Provider is a legal “hosting provider”authorised by the Information and Communication Technologies Authority (BTK). Under Law No. 5651, the Customer is personally responsible (as the content provider) for all content hosted on their server or hosting account.
3.2. Precedence of Turkish law: whatever the physical data centre location where the services are hosted (such as the Federal Republic of Germany), the Service Provider is a legal Turkish entity subject to the laws of the Republic of Turkey, and all content and activity hosted on the servers must first and foremost comply with Turkish law and BTK legislation. Even if it is permitted under the laws of the country where the physical data centre is located, hosting content or carrying out activities that constitute an offence under Turkish law is strictly prohibited.
3.3. Official requests and right to intervene: where the BTK, Turkish courts, public prosecutors or competent administrative authorities order the removal of unlawful content, the blocking of access or the disclosure of information, the Service Provider has the right to stop or suspend the relevant service or delete the content without prior notice to the Customer. In such cases the Customer cannot claim any right or compensation.
3.4. Prohibited content and catalogue offences: the following, prohibited under Turkish law, the Turkish Penal Code and Law No. 5651:

• Illegal betting and gambling (all sites falling under Law No. 7258),
• Obscene, pornographic and adult websites (all sites falling under Article 226 of the Turkish Penal Code),
• Child sexual abuse, facilitating prostitution, offences against Atatürk, fraud (phishing), spam, DDoS/DoS attacks, copyright infringement (warez, cracks, copyrighted media distribution) and malware are strictly prohibited. Where such content is detected, the service is permanently terminated without prior notice.

4. Accuracy of Identity Details and Account Security

4.1. When registering, the Customer must provide their Turkish ID number (or tax number), name and surname, address, e-mail address and telephone number accurately and in full. Under BTK legislation, opening an account with false or unverifiable details is prohibited.
4.2. The Customer is responsible for keeping the verified telephone and e-mail details on their account up to date. Services cannot be used while these details are not current.
4.3. The Customer is personally responsible for the security of the usernames and passwords assigned to them. All legal and financial liability arising from these details falling into the hands of third parties rests with the Customer.

5. Pricing, Payment and Price Changes

5.1. The Customer must pay for the service purchased on time and in full. Services with overdue payments are suspended automatically by the system.
5.2. Inflation and exchange rate clause: the costs of server rental, hosting and licence services located abroad (such as Germany) may be indexed to, or set in, foreign currency. The Company reserves the right to update prices at renewal in line with exchange rate movements (EUR/TRY, USD/TRY), increases in third-party licence fees (cPanel, Plesk, LiteSpeed, etc.), data centre electricity and infrastructure price rises, or the official inflation rates of the Republic of Turkey.

6. Non-payment and Notification Channels

6.1. Services that have expired and remain unpaid are permanently deleted from the system within 3 (three) days at the latest. The Service Provider cannot be held responsible for data loss resulting from this deletion.
6.2. Communication consent: invoice reminders, debt notices, maintenance announcements and critical service alerts are sent to the Customer through the customer panel, SMS, e-mail, phone calls or WhatsApp. The Customer declares that they accept and approve these channels for the performance of the contract and for debt notifications.

7. Limits of Liability and Data Backups

7.1. The Service Provider cannot be held responsible for data loss or outages caused by hardware failure, cyber attacks, natural disasters, interruptions on telecommunication lines or force majeure.
7.2. Backup responsibility: after the service is delivered, responsibility for data security and backups rests entirely with the Customer.
7.3. Backup retention limit: routine backups taken on the servers (where a backup package applies) are kept for a maximum of 3 (three) business days. The Company is not responsible for data loss suffered by customers who have not purchased an additional backup service.
7.4. Compensation limit: for data loss or outages caused by the Service Provider’s own fault, the maximum compensation payable to the Customer cannot exceed the last 1 (one) month’s invoice amount for the affected service.

8. Protection of Personal Data (KVKK) and Data Transfers

8.1. Declaration on transfers abroad: depending on the location requirements of the service purchased (for example when servers located in Germany or foreign-based control panels such as cPanel are used), the Customer accepts with explicit consent under Law No. 6698 (KVKK) that personal data will be processed and stored in data centres abroad.
8.2. The Service Provider undertakes not to share the Customer’s personal data with third parties except where legally required (BTK and court decisions).

9. Log Records and Retention Period (Law No. 5651)

9.1. Access and traffic logs: under Law No. 5651, the IP addresses assigned to the Customer, user sign-in records (IP, date, time) and traffic data are retained as legally required for at least 1 (one) year and at most 2 (two) years.
9.2. Commercial records: accounting records, invoices and customer account details are kept for 10 (ten) years, the statutory limitation period under the Turkish Commercial Code (TTK) and the Tax Procedure Law (VUK).
9.3. (Liability for attacks): all malicious activity carried out through the server or IP (DDoS, spam, etc.) is assessed on the basis of these records, and liability rests entirely with the Customer to whom the IP is assigned.

10. Payment Security and PayTR

All credit card and online payments are processed and recorded in encrypted form through PayTR, a licensed payment institution approved by the Central Bank of the Republic of Turkey.

11. Technical Support Policy

11.1. Technical support is limited to keeping the server infrastructure operational. Software, scripts or coding errors inside the Customer’s server fall outside the scope of technical support.
11.2. Official support channel: for account security, verification of requests and record keeping, technical support is provided in writing only through the customer panel (support system). Critical technical requests (reinstalls, password resets, restoring backups, etc.) arriving through unverified external channels such as phone, WhatsApp or e-mail are not processed for security reasons.

12. Refund and Right of Withdrawal Terms (in line with consumer legislation)

12.1. Virtual server (VDS/VPS) refunds: for VDS/VPS services there is a right of withdrawal and refund within at most 1 (one) day of the purchase date, provided that no operating system has been installed, no data traffic has been used and the service has not been actively used.
12.2. Delivery delay: if the service cannot be delivered within the committed delivery time because of a technical fault or reasons attributable to the Company, a full refund is issued at the Customer’s request.
12.3. Services outside the scope of refunds (withdrawal exception): domain registration, dedicated server rental, colocation, SSL certificates and third-party software licences (cPanel, Plesk, LiteSpeed, etc.) fall into the category of digital products activated instantly and services prepared individually, and are therefore legally excluded from the right of refund and withdrawal.
12.4. VPN and proxy: VPN and proxy services are not covered by refunds under any circumstances.
12.5. Cancellation of refunds on rule violations: no refund whatsoever is issued for services suspended or terminated due to use that breaches the terms of the agreement or the law (attacks, spam, etc.).
12.6. Refund process: once a refund is approved, it is credited within 7 (seven) business days to the channel the Customer paid from (their card) or to their customer panel balance. The refund is calculated on the amount corresponding to the unused portion of the service.

13. Transfer of Products and Assignment Restrictions

Purchased services, IP addresses and products assigned to the Customer cannot be transferred, sublet or sold to third parties. Products are exclusive to the Customer who purchased the service.

14. Network, Bandwidth and Traffic Limits

14.1. If the monthly traffic limits stated in the packages are exceeded, an additional traffic charge is applied or the service is suspended.
14.2. Maximum burst internet usage is limited to 10,000 Mbps. In case of excessive use, the Company reserves the right to restrict the limit in order to protect network quality for other customers.

15. Acceptable Use Policy (AUP) and Prohibited Content

15.1. Strictly prohibited activities:

• Illegal betting and gambling (any site or tool falling under Law No. 7258),
• Obscene, adult, erotic and pornographic publications (content prohibited under Article 226 of the Turkish Penal Code),
• Sending bulk e-mail (spam), spam tools and mail relay software.
• Installing or running proxy, VPN, BitTorrent, P2P, IRC, TOR node or similar anonymising services on the server (providing protocols restricted by the BTK).
• Cryptocurrency mining, staking, farming or other resource-intensive operations.
• Launching DDoS/DoS attacks or facilitating them, brute force attempts, port scanning and exploit attempts.
• Hosting phishing, fraud, fake bank or institution websites or fake panels.
• Sharing or hosting content that infringes copyright (warez, unlicensed software, cracks, copyrighted series, films or music).

15.2. Copyright: content that infringes the rights of copyright holders or that receives a copyright notice (DMCA, etc.) cannot be hosted on the servers.

16. Term, Termination and Competent Courts

16.1. The agreement enters into force once the order is completed and payment is made.
16.2. In case of a service violation or non-payment, the agreement is terminated unilaterally.
16.3. The Istanbul Courts and Enforcement Offices have jurisdiction over any legal dispute arising from this agreement.

Contact Details
Phone: 0850 304 76 83
Email: [email protected]
Address: Küçükçekmece Tevfik Bey Mah. 4. Yayla Sokak No:3